ChiccoCare your little one
from birth until 10 years
Your child’s car seat is one of the most important items. It isn’t just somewhere for your baby to sit while you’re driving. It is a piece of equipment which has been very carefully designed, engineered and tested, not only to keep them comfortable, but more importantly to prevent injuries and save their life in the event of a collision.
We recommended to replace a car seat whenever it was in a crash no matter the severity of
the crash or damaged by the flood.
ChiccoCare takes care of
all your Child Car Seat worries
10 Years Car Crash Protection
Applicable for a 1-on-1 Chicco Car Seat exchange
20% off discount
Applicable for flood affected Chicco Car Seats
Register Your New Chicco Car Seat
Now to get the Chicco Care Protection
Terms & Conditions
- The product must be purchased from authorized Chicco distributor/retailer(s).
- 1-to-1 exchange is eligible for the Crash Exchange/ Flood Relief program and applicable for one time only.
- This program only valid for 10 years from the date of purchase.
- Car seat purchased second hand are not eligible for exchange.
- Customers who have a proof of purchase (receipt) and police report from after 2018, but before the launch of ChiccoCare in June 2022, are eligible for an exchange under the ChiccoCare program.
- Customers who purchase a car seat between June 2022 and August 2024 must register for ChiccoCare in order to be eligible to make a claim. (Customers who do not register for ChiccoCare according to the conditions outlined above will not be eligible to make a claim, and any such requests will not be processed.)
- For car seats purchased after September 2024 (following the launch of online warranty registration), you will be automatically entitled to ChiccoCare once you complete the warranty registration.
- To be eligible for a claim, the following 3 documents are mandatory: proof of purchase (receipt), police report & car crash photos.
- Sunup Healthcare Sdn. Bhd. is not liable for any unclear information in the documents provided.
- The date of the crash/flood will be deemed as the date stated on the Police Report (Polis Diraja Malaysia).
- Applications received after 28 days period from police report date are not eligible for the Crash Exchange/flood relief program and will not be considered.
- The crashed/damaged by the flood car seat will be required for testing and evaluation and must be available for return to Sunup Healthcare Sdn. Bhd.
- Customer shall bear the costs for sending the crashed/damaged by the flood car seat back and the replacement car seat.
- No damage induction found on the product due to human-made mistakes.
- For the case of a discontinued car seat model, an equivalent value car seat will be issued.
- If an application meets all above criteria and is approved, the replacement car seat will be issued out within 14 days of receiving documentation and the crashed car seat.
- All applications and supporting documentation remain the property of Sunup Healthcare Sdn. Bhd.
- In the event an exchange occurs, the applicant automatically consents to allow Sunup Healthcare Sdn. Bhd to use submitted photos and testimonials for marketing purposes.
- Sunup Healthcare Sdn. Bhd reserves the rights to change, amend, cancel or remove the exchange program at any time without prior notice.
How to Claim It :
You are required to prepare and provide the following proof of accident or flood:
STEP 1
Take clear photograph/s of vehicle after road crash/flood and clear photograph/s of crashed/damaged by the flood child restraint.
STEP 2
Make a police report (Polis Diraja Malaysia)
STEP 3
Submit all the documents to chicco.support@sunuphc.com
1. Photograph/s of accident/flood
(vehicle and child restraint)
2. Official Police Report (Polis Diraja Malaysia)
(accident/flood)
3. Send crashed/damaged
by the flood child restraint
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